Stay Apartments FAQ

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Call us : +46 840 81 03 76+46 840 81 03 76  |  info@cocoonstockholm.com
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FAQ - Frequently Asked Questions

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During my stay

1. Can I request additional cleaning?

Some apartments offer additional cleaning service. You can contact us to request if this service is available.

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2. What to do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that it can be replaced or fixed. If you cannot reach the owner please contact us. We will assist you to find a solution.

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3. Do you have an office in Stockholm?

Our office is located in Stockholm's city center. While staying in Stockholm, you are welcome to visit us to store your luggage free of charge or for any problem which might happened. More infos

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4. How can I have tourist information?

Your booking ticket includes our city favorites & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museum, children activities...

For any complementary information, do not hesitate to contact us!

Also, we recommend you the tourist office on Norrmalmstorg.
Address: Hamngatan 27, 16282 Stockholm
Tel.: +46 8 508 28 508

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Stockholm at the lowest price guaranteed!
TWIST
19 reviews
Barry H. (United Kingdom)
"You were very efficient and given that the first apartment we booked was flooded you found us a replacement with the minimum of fuss. The web site works well and it was easy to book. Thanks to Juliet for her help and friendly welcome."
Stay
May 2015
ARTIST LOUNGE
13 reviews
Yann Zurkinden (Switzerland)
"The apartment is really well located in Nytorget, a trendy place in the south of the city. It has all what is needed just a block around, groceries, restaurants, bars, and the tube station is 3 min walk away. I would definitely go back there.
"
Stay
March 2015
TULIPA
75 reviews
Emily Kate G. (United States)
"What an amazing experience!! I loved my time at the Tulipa apartment and it felt like home. This apartment is perfectly located in the most posh part of town. It is also spacious and clean. Kitchen is fit with everything you could need. "
Stay
February 2015
STUDIO AMY
1 reviews
Jane Perkins (United Kingdom)
"We would certainly book with you again. Thank you very much"
Stay
February 2015
NORDICA
7 reviews
Alexey Prasolov (Russia)
"Very great apartment , clean and large , equipped with everything. Located not far from Gamla Stan (20min walk), having few food stores near by. I recommend it for a nice stay!"
Stay
December 2014 to January 2015
LIZA
10 reviews
Kristina G. (United States)
"We Want to Stay Here Again!!
This is a fabulous apartment in one of our favorite neighbohoods. We were close to everything--near the subway (Tunnelbana) and buses, and within walking distance to them central parts of the city"
Stay
December 2014 to January 2015
PENTHOUSE VIEW
60 reviews
François BOUCHEREAU (France)
"Nice apartment, well furnished, very clean, sunny and spacious enough. Very satisfied : Friendly reception, and all the process was simple, correctly explained, and it works as predicted."
Stay
January 2015
PENTHOUSE VIEW
60 reviews
Anne-Britt L. (Norway)
"The Old Town is a facinating place to visit, and even more to live in. Lots of restaurants, small fancy shops and a small, but fully equipped supermarked in the neighborhood. Helpful with the booking-
process, very heartly welcomed and very good informed about the location, the flat and point of interest in Stocholm."
Stay
December 2014 to January 2015
SODER JEM
6 reviews
Damian M. (United Kingdom)
"Staying at Soder Jem was a wonderful experience. Cocoon Stockholm were excellent in helping us to make the booking. Our hosts/owners Csilla and Caspar made great efforts to welcome us, show us round and make us feel very much at home. Cannot recommend highly enough! "
Stay
December 2014
SODER
33 reviews
Robert Barten (Netherlands)
"The apartment is located in a quiet street, overlooking a park, in a very lively and cosy part of Stockholm called Södermalm. Friendly welcome and fast and pleasant service at the office. We'll be back!"
Stay
December 2014 to January 2015

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