Stay Apartments FAQ

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FAQ - Frequently Asked Questions

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During my stay

  1. Can I request additional cleaning?
  2. What to do if I have a problem with my accommodation?
  3. Do you have an office in Stockholm?
  4. How can I have tourist information?
1. Can I request additional cleaning?

Some apartments offer additional cleaning service. You can contact us to request if this service is available.

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2. What to do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that it can be replaced or fixed. If you cannot reach the owner please contact us. We will assist you to find a solution.

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3. Do you have an office in Stockholm?

Our office is located in Stockholm's city center. While staying in Stockholm, you are welcome to visit us to store your luggage free of charge or for any problem which might happened. More infos

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4. How can I have tourist information?

Your booking ticket includes our city favorites & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museum, children activities...

For any complementary information, do not hesitate to contact us!

Also, we recommend you the tourist office on Norrmalmstorg.
Address: Hamngatan 27, 16282 Stockholm
Tel.: +46 8 508 28 508

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Our company, introduction
Testimonials>
François A.  (France)
Wonderful appartment in a terrific neigbourhood, calm and near the best places of Stockholm. Try it and you will love it.
Apartment OSTERMALM CHIC
Rental 6 to 10 May 2012
Glenn Large  (United Kingdom)
We had a fantastic time in Stockholm and the Lovely Suite was great! The location was excellent, checkin/checkout hassle free and a better way to spend a few days or more in Stockholm than a hotel.
Apartment LOVELY SUITE
Rental 3 to 6 May 2012
Aine Byrne  (Ireland)
Very impressed with the standard of accommodation & the service offered by all involved in the booking & show around.
Apartment GUSTAVIA
Rental 4 to 7 May 2012
Beatriz Perez-Lopez  (United Kingdom)
The service was excellent!!! 5* service. Both Anne Marie and Valeria were lovely and extremely helpful when we arrived. They went the extra mile to make us feel welcome!!
Apartment MODERN HEART
Rental 19 to 22 apr 2012
Enrico Vian  (Spain)
All was perfect! The agency was kind and very helpful! The apartment is close to centre in a very quiet zone
Apartment DIVINO STUDIO
Rental 5 to 8 May 2012
Denis Monnaie  (Sweden)
Convenient and nice place. Very satisfied with the agency, AM is doing a great job!
Apartment EDEN
Rental 17 apr to 6 May 2012
ROMAIN LARNAUDIE  (France)
We enjoyed having Independence.
Apartment MODERN HEART
Rental 27 apr to 1 May 2012
Richard Whittaker  ()
The apartment was great, very comfortable and in a great location.
Apartment DUPLEX VIEW
Rental 22 to 28 apr 2012
Moira Bennet  (United Kingdom)
Everything with the apartment was excellent. It was clean, comfortable and relaxing with lots of space for us all. Stunning views over the rooftops from the terrace. Everything we needed was there and the sauna was a lovely bonus enjoyed by all. It looked great in the photos
but was so stunning when we walked in that we were all
wowed! It was so nice to have such a spacious area to enjoy sharing the events of the day. We were so handy for bus, underground etc and within a short walking distance of local baker- fresh morning bread, and shops and lots of restaurants. It was an ideal spot amid beautiful buildings
near the waterside walkways.
Apartment LUXURY DREAM
Rental 22 to 25 apr 2012
Laura Henson  (United Kingdom)
Cocoon consistently makes visiting Stockholm a reliable joy. Great staff, lovely office, and fantastic flats. This is our second visit to a Cocoon stockholm flat.
Apartment RUBY DREAM
Rental 19 to 22 apr 2012
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