Booking Apartments FAQ

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FAQ - Frequently Asked Questions

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Booking procedure

1. How do I book an apartment?

Quick and secure: book your apartment ONLINE in 3 easy steps:

- Fill your dates / number of pax and select the available apartment,
- Complete your personal details in the online booking form,
- Proceed with the pre-payment by credit card (secure payment site).

Then, you receive your booking ticket directly by email. It includes all the information for your stay in Stockholm: apartment location, access map (GOOGLE MAP), price details, owner contact number... We have also included city favorites & special discounts with our partners in Stockholm!

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2. Is it safe to pay online with my credit card?

Yes, it is safe to pay with your credit card. Our service for online payment is secured by SSL to garantee your credit card confidentiality. This service is provided by Nordea, a trusted financial group.

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3. Do I receive a direct confirmation for my booking?

Yes, your online booking is directly confirmed. You receive your booking ticket by email including all the informations required for your stay in Stockholm: exact apartment location, access map (GOOGLE MAP), price details, owner contact number...

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4. What payment do you accept for the pre-payment?

We accept VISA, Master card, American Express and Paypal.

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5. For how many people should I book?

The reservation has to be done for the maximum number of people that will stay in the apartment even if the number of people varies during your stay.

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6. Do I pay for children/babies?

You only have to pay for children over 3 years old.

For babies, baby cot are usualy available free of charge. Please refer to the apartment equipment details page.

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7. Can I change/cancel my booking?

For any change you might have , contact us by indicating your booking number and we will assist you .

Please note that we cannot transfer your booking to another apartment. This is considered as a cancellation. The pre-payment is not refundable and you will need to do a new booking.

In the case of any cancellation including a "force majeure", the booking deposit is non-refundable. You might be submitted to penalty fees for late cancellation according to our terms and conditions policy.

For more information, please refer to our Terms & Conditions.

We highly recommend to our customer to purchase a Travel insurance covering cancellation costs.

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8. How can I cancel my booking?

To cancel a booking, contact us by indicating your booking number. This number is indicated in your booking ticket & in your confirmation email.

Please note the booking deposit is non-refundable, even in case of "force majeure".

For more information, please refer to our Terms & Conditions .

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9. Can I get an invoice/receipt for my booking?

The booking ticket includes our invoice for the amount paid by credit card (pre-payment). This amount includes VAT.

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process (or contact us prior to arrival). We will inform the owner who will process it.

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10. Can I make a booking if I am younger than 18 years old?

No, the person making the booking and signing the rental contract upon arrival has to be 18 years or older on the arrival day in Stockholm.

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Our company, introduction
Our agency visits and selects the best apartments in Stockholm at the lowest price guaranteed!
19 reviews
Barry H. (United Kingdom)
"You were very efficient and given that the first apartment we booked was flooded you found us a replacement with the minimum of fuss. The web site works well and it was easy to book. Thanks to Juliet for her help and friendly welcome."
May 2015
13 reviews
Yann Zurkinden (Switzerland)
"The apartment is really well located in Nytorget, a trendy place in the south of the city. It has all what is needed just a block around, groceries, restaurants, bars, and the tube station is 3 min walk away. I would definitely go back there.
March 2015
75 reviews
Emily Kate G. (United States)
"What an amazing experience!! I loved my time at the Tulipa apartment and it felt like home. This apartment is perfectly located in the most posh part of town. It is also spacious and clean. Kitchen is fit with everything you could need. "
February 2015
1 reviews
Jane Perkins (United Kingdom)
"We would certainly book with you again. Thank you very much"
February 2015
7 reviews
Alexey Prasolov (Russia)
"Very great apartment , clean and large , equipped with everything. Located not far from Gamla Stan (20min walk), having few food stores near by. I recommend it for a nice stay!"
December 2014 to January 2015
10 reviews
Kristina G. (United States)
"We Want to Stay Here Again!!
This is a fabulous apartment in one of our favorite neighbohoods. We were close to everything--near the subway (Tunnelbana) and buses, and within walking distance to them central parts of the city"
December 2014 to January 2015
60 reviews
François BOUCHEREAU (France)
"Nice apartment, well furnished, very clean, sunny and spacious enough. Very satisfied : Friendly reception, and all the process was simple, correctly explained, and it works as predicted."
January 2015
60 reviews
Anne-Britt L. (Norway)
"The Old Town is a facinating place to visit, and even more to live in. Lots of restaurants, small fancy shops and a small, but fully equipped supermarked in the neighborhood. Helpful with the booking-
process, very heartly welcomed and very good informed about the location, the flat and point of interest in Stocholm."
December 2014 to January 2015
6 reviews
Damian M. (United Kingdom)
"Staying at Soder Jem was a wonderful experience. Cocoon Stockholm were excellent in helping us to make the booking. Our hosts/owners Csilla and Caspar made great efforts to welcome us, show us round and make us feel very much at home. Cannot recommend highly enough! "
December 2014
33 reviews
Robert Barten (Netherlands)
"The apartment is located in a quiet street, overlooking a park, in a very lively and cosy part of Stockholm called S÷dermalm. Friendly welcome and fast and pleasant service at the office. We'll be back!"
December 2014 to January 2015

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