Apartments in Sweden FAQ

Local Time in Stockholm:
Call us : +46 840 81 03 76+46 840 81 03 76  |  info@cocoonstockholm.com
Contact | FAQ/Help | Owner |

Search not valid, please try again !

FAQ - Frequently Asked Questions

< Menu


Arrival

1. How do I get to the apartment?

The meeting is at the apartment. The exact address and a detailed map are included in your booking voucher.

^ Top
2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included to find easily the property upon arrival.

^ Top
3. Where do I pick up the keys?

The meeting is at the apartment. The owner or person in charge will meet you at the agreed meeting time.

Please remember to inform us of your arrival time and to keep us up to date if there are any changes.

^ Top
4. What payment is accepted for the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on your booking voucher. An extra charge might apply for payment by credit card (usually between 3% and 4%).

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process. The owner will prepare it, ready for your check in.

^ Top
5. Do you offer a pick-up service?

We do not offer a pick-up service.

^ Top
6. Do I have to confirm my arrival time?

Yes, you have to enter your arrival time when you make your booking (landing time & airport if arriving by plane).

If you dont know your arrival time when making the booking, please send us the information by email no later than 3 days prior to arrival. We'll arrange your meeting time at the apartment.

^ Top
Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Stockholm at the lowest price guaranteed!
TWIST
19 reviews
Barry H. (United Kingdom)
"You were very efficient and given that the first apartment we booked was flooded you found us a replacement with the minimum of fuss. The web site works well and it was easy to book. Thanks to Juliet for her help and friendly welcome."
Stay
May 2015
ARTIST LOUNGE
13 reviews
Yann Zurkinden (Switzerland)
"The apartment is really well located in Nytorget, a trendy place in the south of the city. It has all what is needed just a block around, groceries, restaurants, bars, and the tube station is 3 min walk away. I would definitely go back there.
"
Stay
March 2015
TULIPA
75 reviews
Emily Kate G. (United States)
"What an amazing experience!! I loved my time at the Tulipa apartment and it felt like home. This apartment is perfectly located in the most posh part of town. It is also spacious and clean. Kitchen is fit with everything you could need. "
Stay
February 2015
STUDIO AMY
1 reviews
Jane Perkins (United Kingdom)
"We would certainly book with you again. Thank you very much"
Stay
February 2015
NORDICA
7 reviews
Alexey Prasolov (Russia)
"Very great apartment , clean and large , equipped with everything. Located not far from Gamla Stan (20min walk), having few food stores near by. I recommend it for a nice stay!"
Stay
December 2014 to January 2015
LIZA
10 reviews
Kristina G. (United States)
"We Want to Stay Here Again!!
This is a fabulous apartment in one of our favorite neighbohoods. We were close to everything--near the subway (Tunnelbana) and buses, and within walking distance to them central parts of the city"
Stay
December 2014 to January 2015
PENTHOUSE VIEW
60 reviews
François BOUCHEREAU (France)
"Nice apartment, well furnished, very clean, sunny and spacious enough. Very satisfied : Friendly reception, and all the process was simple, correctly explained, and it works as predicted."
Stay
January 2015
PENTHOUSE VIEW
60 reviews
Anne-Britt L. (Norway)
"The Old Town is a facinating place to visit, and even more to live in. Lots of restaurants, small fancy shops and a small, but fully equipped supermarked in the neighborhood. Helpful with the booking-
process, very heartly welcomed and very good informed about the location, the flat and point of interest in Stocholm."
Stay
December 2014 to January 2015
SODER JEM
6 reviews
Damian M. (United Kingdom)
"Staying at Soder Jem was a wonderful experience. Cocoon Stockholm were excellent in helping us to make the booking. Our hosts/owners Csilla and Caspar made great efforts to welcome us, show us round and make us feel very much at home. Cannot recommend highly enough! "
Stay
December 2014
SODER
33 reviews
Robert Barten (Netherlands)
"The apartment is located in a quiet street, overlooking a park, in a very lively and cosy part of Stockholm called Södermalm. Friendly welcome and fast and pleasant service at the office. We'll be back!"
Stay
December 2014 to January 2015

Our agency Cocoon Barcelona is recommended by le Routard.
Find Stockholm Villas on FlipKey